HaySmile will give you a refund of all amounts paid to Mattie within 14 days after receipt of such notification, provided the item(s) have been received by us. The refund will include the costs for standard shipping if the entire order is returned. Your refund will be issued through the same means of payment used during the purchase.
Mattie may (only) charge the direct costs for returning an order in relation to the pre-paid return possibility. Within the Netherlands these direct costs are € 6,95 and within other EU countries these are the costs that local mail services may charge. Such direct costs will be deducted from your refund. Please remember that the financial responsibility for the returned item(s) is yours until we have received the item(s), so we recommend that you only use our pre-printed return labels and that the return-receipt is kept safe until the return is processed by Mattie.